The AM is a high impact, very visible role responsible for ensuring pervasive enterprise adoption of Cloud and Mobility solutions, and closing enterprise sales deals within assigned accounts and identified new accounts.
A Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. The job is to work closely with customers to ensure they are satisfied with the services they receive, to improve upon areas of dissatisfaction and lead the way in the customer digital transformation journey.
Drive sales and business results in area through partnership actions of mutual benefit with Microsoft (win-win partnerships) and account teams inside Softline, to ensure continuity, sustainability and maintenance of the relationship, complying with results and objectives as set forth by the HQ.
The Solution Specialist role is focused on working with account teams to identify and drive opportunities in targeted workloads. The key goal of this role is to increase incremental sales volume of Office 365, through the generation of new opportunities that result in additional customer revenue.
As a Solution Sales Professional, you will work closely with Sellers and Services to plan and execute account coverage and campaign strategies to unlock new sales opportunities. The role is adept at understanding the needs and process pains of customers to identify opportunities where Microsoft solutions can add long-term value.